SparkGPT vs Gorgias (2026): Helpdesk With AI, or Pay Per Sale?

What Gorgias does well

Gorgias has earned its place in Shopify support, and the comparison should start there.

It is a full helpdesk. Email, live chat, social media, text and voice land in one inbox. Gorgias prices by ticket volume, not by agent seat, which suits stores with seasonal staff.

It is deep inside Shopify. Gorgias describes a two way sync where order, customer and catalog data flow in both directions, and calls itself "Shopify's only Enterprise Premier Partner for CX." Agents can see and act on orders without leaving the ticket.

Its AI sells as well as supports. Shopping Assistant is the pre purchase role of AI Agent. According to Gorgias's help center, its sales report tracks GMV influenced, orders influenced, average order value, discount codes applied, product recommendations and converted recommendations.

You pay for AI outcomes, not attempts. Gorgias's own wording is "You only pay for AI Agent when it fully resolves a conversation on its own." A conversation a human has to finish is not billed as an AI resolution.

If your main problem is answering where is my order, returns and exchanges across five channels with a team, Gorgias is a strong choice and SparkGPT is not a replacement for it.

Gorgias pricing as of October 2026

AI Agent pricing comes from Gorgias's official product summary. Helpdesk plan prices come from DragApp's breakdown (updated October 14, 2026) and CostBench (verified July 1, 2026), which agree with each other.

On top of the helpdesk:

• AI Agent: $0.90 per AI resolved conversation on annual billing, $1.00 on monthly billing, and from $1.00 on Starter, according to Gorgias. Plans cover 90 to more than 2,500 AI resolved conversations a month.
• Overage: both DragApp and Getmacha (updated October 13, 2026) report $1.50 per automated interaction past your prepaid AI allowance.
• What counts: Getmacha's breakdown says a conversation counts as automated when no human needs to step in within 72 hours, and that an AI resolved conversation also counts as a helpdesk ticket.

So the bill has two meters, tickets and AI resolutions, and both rise with conversation volume. A busy week of product questions raises the bill whether those shoppers buy or not.

SparkGPT pricing

When a visitor chats with the agent, the session is tagged. Any purchase that visitor makes within 24 hours is attributed to the agent and listed in the ROI dashboard, and the 5% applies only to those orders. A month with many conversations and no attributed sales costs $2.99, or $35.88 over a year.

Growth runs on prepaid credits, where 1 credit equals $1. If the balance runs out, the agent pauses instead of billing you more.

Two attribution windows, two different jobs

Both products attribute sales to the AI, which makes this the most useful part of the comparison.

Gorgias reports on 3 days. Since August 2025, Shopping Assistant and the Revenue Report both use a 3 day attribution window. Before that, the two used 7 days and 5 days. Its help center says an order counts as influenced when "the shopper places an order after a conversation with the AI, with no direct handover to a human agent," and also credits orders that use a Shopping Assistant discount code, add a recommended product or follow a shared link. That number powers an ROI metric in the report. It does not change your invoice.

SparkGPT bills on 24 hours. Our window is shorter on purpose. It misses shoppers who come back on day two or three, so it undercounts rather than overcounts, because the attributed number is what we are paid on. Every dollar of the variable fee maps to an order you can open in the dashboard.

That is the real difference. On Gorgias, attribution tells you whether the AI paid for itself, and the bill is set by resolutions and tickets. On SparkGPT, attribution is the bill. If you want to test either claim yourself, our guide on how to measure chatbot attributed revenue shows how window length moves the number and how to run a holdout.

The math, including where Gorgias wins

SparkGPT costs less only when a month's attributed sales stay below the Gorgias bill minus $2.99, divided by 0.05. The examples below use monthly billing and the third party plan prices above.

Three scenarios:

A small store adding AI before the holidays. On Basic with 150 AI resolutions, Gorgias costs about $210. The agent is credited with $1,500 in sales, so SparkGPT costs $2.99 plus $75, which is $77.99.

A growing store with a support team. On Pro with 190 AI resolutions, Gorgias is about $550. The agent is credited with $6,000, so SparkGPT costs $302.99.

A store where chat already sells a lot. On Basic at $210, the agent is credited with $15,000. SparkGPT costs $752.99, and Gorgias is clearly cheaper. Once attributed sales pass the line in the table, a flat resolution meter is the better deal.

There is a catch the table hides. Gorgias's bill covers support work too: returns, order edits, email. SparkGPT's bill covers only website sales. If you need a helpdesk anyway, the fair comparison is often Gorgias alone versus Gorgias's helpdesk plus SparkGPT on the storefront, not one or the other. For the Black Friday version of this math, see our Black Friday and Cyber Monday chatbot guide.

Feature comparison

Which one should you pick?

Pick Gorgias if you need one place for your team to handle email, chat, social and phone, you want the AI to process order changes and returns, or your chat already sells enough that resolution fees are well under 5% of what it brings in.

Pick SparkGPT if your main gap is pre purchase questions on the website, you do not have a support team to staff a helpdesk, or you would rather pay only when a chat leads to an order you can audit. If you sell on Shopify, our guide to adding an AI sales agent to Shopify covers the setup.

Pick both if Gorgias already runs your support. SparkGPT can answer product questions on the storefront while Gorgias handles tickets after the sale. Run the same ten pre purchase questions through each first, using our pre launch testing checklist.

Frequently Asked Questions

How much does Gorgias AI Agent cost in 2026?

Gorgias says AI Agent costs $0.90 per AI resolved conversation on annual billing and $1.00 on monthly billing, from $1.00 on Starter, and it is added to a helpdesk plan. Third party breakdowns list helpdesk plans at $10, $60, $360 and $900 a month for 50, 300, 2,000 and 5,000 tickets as of October 2026.

What is Gorgias Shopping Assistant?

It is the pre purchase role of Gorgias AI Agent. It answers product questions, recommends products and can offer discount codes. Gorgias reports orders it influenced within 3 days of the conversation, excluding conversations handed directly to a human agent.

Does Gorgias charge based on sales?

No. Gorgias reports sales influenced by its AI, but the bill comes from helpdesk tickets and AI resolved conversations. SparkGPT bills $2.99 per month plus 5% of sales made within 24 hours of a chat, so its variable fee moves only with attributed sales.

Is SparkGPT cheaper than Gorgias?

It depends on how much chat sells. Against a $210 Gorgias month, SparkGPT is cheaper while attributed sales stay below about $4,140. At $15,000 in attributed sales, Gorgias is cheaper. In a month with no sales, SparkGPT costs $2.99.

Can SparkGPT replace a helpdesk like Gorgias?

No. SparkGPT is a website sales agent. It does not include a shared team inbox, email ticketing or order editing. Many stores keep a helpdesk for after sale support and add SparkGPT on the storefront for pre purchase questions.

Can I try SparkGPT alongside Gorgias?

Yes. Build and test one agent free on your real store content, with no credit card required, and compare its answers with Gorgias before going live. Going live is one embed snippet in your theme, and setup takes about 10 minutes.

Test it on your own store

Enter your store URL at SparkGPT and you will have a sales agent to test on your real catalog in about 10 minutes, free and with no credit card. When you go live, you pay $2.99 per month plus 5% of the sales it is credited with inside a 24 hour window, and nothing for conversations that do not lead to an order. See the pricing page, the FAQ, or compare another resolution based model in SparkGPT vs Intercom Fin. Questions? Write to hello@sparkgpt.ai.